Last updated: February 12, 2025

Shipping Policy

1. Delivery Areas

• We currently deliver to all mainland UK addresses
• Special arrangements may be required for deliveries to Scottish Highlands, Northern Ireland, and other remote locations
• We do not currently ship internationally

2. Shipping Methods & Times

• Standard Delivery: 3-5 working days (£4.99)
• Express Delivery: 1-2 working days (£7.99)
• Next Day Delivery: Order before 2 PM for next working day delivery (£9.99)
• Free Shipping: Available on orders over £50 (Standard Delivery only)

3. Order Processing

• Orders placed before 2 PM on working days are processed the same day
• Orders placed after 2 PM or on weekends/holidays will be processed the next working day
• You will receive a confirmation email with tracking information once your order is dispatched

4. Delivery Information

• A signature may be required for valuable items
• We cannot deliver to PO boxes
• Please ensure someone is available to receive the delivery or provide safe place instructions
• Delivery times are estimates and not guaranteed

Returns Policy

1. Return Period

• You have 14 days from receipt of your order to initiate a return
• Items must be unused, in original packaging, and in resaleable condition
• Sale items can only be returned if faulty

2. How to Return

1. Contact our customer service team at contact@linkupsolutions.co.uk to request a return
2. We will provide you with a return authorization number
3. Pack the items securely with all original packaging and documentation
4. Include your order number and return authorization number with the package
5. Send the package to:
   Linkup Solutions
   L15 1HB
   Liverpool, United Kingdom

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty
• We recommend using a tracked service as we cannot be responsible for items lost in transit
• For faulty items, we will provide a free return label

4. Refunds

• Refunds will be processed within 14 days of receiving the returned items
• The refund will be issued to the original payment method
• Original shipping costs are only refunded for faulty items
• You will receive an email confirmation when your refund is processed

5. Non-Returnable Items

• Personalized or custom-made items
• Perishable goods
• Items that have been used or installed
• Items without original packaging or documentation
• Sale items (unless faulty)

6. Damaged or Faulty Items

• Please inspect your items immediately upon receipt
• Report any damage or faults within 48 hours of delivery
• Take photos of damaged items and packaging
• Contact us at contact@linkupsolutions.co.uk with your order number and photos
• We will arrange a replacement or refund at our expense

Contact Us

If you have any questions about our shipping or returns policies, please contact us:

Linkup Solutions
L15 1HB
Liverpool, United Kingdom
Email: contact@linkupsolutions.co.uk

Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: Closed