Last updated: February 12, 2025

This Privacy Policy describes how Linkup Solutions ("we," "us," or "our") collects, uses, and protects your personal information when you use our website www.linkupsolutions.co.uk.

1. Information We Collect

1.1 Information You Provide to Us

• Name and contact details (email address, phone number, shipping address)
• Billing information and payment details
• Account login credentials
• Purchase history and preferences
• Communications with our customer service team

1.2 Information Automatically Collected

• IP address and device information
• Browser type and version
• Operating system
• Browsing patterns and site usage
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Sending order confirmations and shipping updates
• Processing payments and preventing fraud
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal information based on:

• Performance of a contract when we provide you with products or services
• Legal obligations under UK law
• Our legitimate interests in operating and improving our business
• Your consent, where specifically requested

4. Data Sharing and Disclosure

We may share your information with:

• Payment processors and financial institutions
• Delivery and shipping providers
• IT and system administration service providers
• Professional advisers including lawyers and accountants
• Government authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments
• Staff training on data protection
• Access controls and authentication measures

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request erasure of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent

8. Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Provide personalized content

You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

We primarily process data within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place in compliance with UK data protection laws.

11. Marketing Communications

We will only send you marketing communications with your explicit consent. You can opt out at any time by:

• Clicking the 'unsubscribe' link in our emails
• Contacting our customer service team
• Updating your account preferences

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Linkup Solutions
[L151HB, Liverpool, United Kingdom]
Email: [contact@linkupsolutions.co.uk]
Phone: [Insert Contact Number]

14. Complaints

If you are concerned about how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO). However, we would appreciate the chance to address your concerns before you contact the ICO, so please contact us in the first instance.